At Aspetar our guests have the right to expect the highest quality treatment that remains confidential in nature, and that will always be respectful, courteous, and compassionate; with care in a safe and secure environment regardless of age, gender, race, national origin, religion, or disability.

Aspetar uses a charter for our guest’s rights and responsibilities which is displayed in all patient areas. Should you wish to view the full charter, please do not hesitate to ask a member of staff who will ensure a copy is made available to you.

If, for any reason, you feel that your treatment did not meet your expectations we encourage you to speak with a member of staff so that we can resolve any issues you may have.

• Patients have the right to be treated with dignity and respect regardless of age, gender, religion, or culture.
• Patients have the right to receive health care services and treatment with appropriate attention, competence, and without unnecessary delay.
• Patients have the right to receive essential physical, moral, and behavioural support from health practitioners and caregivers.

• Patients have the right to receive treatment in licensed Healthcare facilities by licensed healthcare practitioners in The State of Qatar.
• Patients have the right to receive a safe and high-quality health care.
• Patients have the right to receive care in a healthy, safe & secure environment that maintains essential hygiene, required safe equipment, safe sterilization & a smoke free environment as per Qatari Laws.
• Patients have the right to receive health care that is free from unethical behavior, abuse, or negligence.
• Patients have the right to be referred and/or transferred to another Healthcare facility when medically required or
• upon patient’s request when medically permissible.

• Patients have the right, upon request, to be given the name of their attending physician, the names of all other physicians directly participating in their care, and the names and functions of other health care persons having direct contact with the patient.
• Patients have the right to concise, complete, and easily understood information about their diagnosis and treatment options (except when it is medically inadvisable to do so, in which case the information should be given to the patient’s guardian or representative).
• Patients have the right to be informed about the health facilities’ charges for the services available and available payment methods, and to be informed about the immediate and long-term financial implications of the treatment choices.
• Patients have the right to request a copy of their medical records and medical reports (except when it is medically inadvisable to do so, in which case the information should be given to the patient’s guardian or representative).

• Patients have the right to participate in decisions about their care and treatment, including the right to refuse treatment
• (to the extent permitted by regulations). The patient’s consent or refusal must be documented in the patient’s medical record.
• Patients have the right to request a second opinion.
• Patients have the right to decide whether they want to take part in clinical training and medical research.

• Patients have the right to have their personal information and medical records kept private and confidential
• (releasing information to third party by any means is subject to patient's permission only, except sharing medical records and reports with official authorities upon official requests) & be viewed only by parents in case of minors, guardian, direct caregiver or legally authorized person.
• Patients have the right to request a family member or nominate a support person to be present during examination and discussion of their case.
• Patients have the right to privacy & respect during physical examination & treatment.

• If not satisfied with the care they have received, patients have the right to make a complaint to the healthcare facility management and, if not resolved, to the Fitness to Practice Department/Qatar Council for Healthcare Practitioners.
• Patients have the right to expect that any complaint made to the service provider will be thoroughly and appropriately investigated in a timely manner and be informed of the outcome; and any appeals procedure which applies.

• The Patients in recognition of the care and / or treatment plan being provided agree to play a part in taking all reasonable steps to comply with medical instructions, which requires some responsibilities on the part of patients & their representatives.
• Patients have a responsibility to give healthcare providers, -to the best of their knowledge-, complete and accurate information about their health and medical history, including current condition, past illnesses, hospital admissions, medications, and any other matters related to their health.
• Patients have a responsibility to ask questions if they do not understand any information, instructions, or health education, they are given by Healthcare providers.

• Patients have a responsibility to cooperate with their care providers and follow instructions for their care.
• Patients accept personal responsibility if they choose not to accept treatment advice/change treatment plan without the treating physician’s approval.
• Patients have the right to informed consent in treatment decisions.

• Patients have a responsibility to treat healthcare providers, staff, other patients, public property and laws with dignity, honor, and respect and to follow the healthcare provider’s internal policies and safety regulations.
• Patients have a responsibility to respect the privacy and confidentiality of others in the healthcare facilities.

• Patients are responsible for keeping appointments and notifying healthcare providers if they are unable to attend for any reason.
• Patients are responsible for waiting for their turn with patience so that caregivers can deliver their best to all the patients.

• Patients are responsible for attending financial obligations associated to the Healthcare facilities regularly and in a timely manner.
• Patients are responsible for providing, to the best of their knowledge, complete and accurate information about insurance claims associated with their treatment plan and to co-operate with the Healthcare providers to make payment arrangements.

• Patients have responsibility to cooperate with their healthcare providers and follow instructions for their care and to bear all consequences and responsibilities in case of non-compliance.
• Patients accept responsibility if they choose not to accept treatment advice or change in the treatment plan without the treating physician’s approval.
• Patients have a responsibility to sign an informed consent regarding all services provided to them (procedures and treatment) after being provided with all details of the treatment/procedure including side effects, complications, and undesirable affects in an understandable language.

Aspetar is located within the Al Waab District of Doha, Qatar, and sits directly off Al Waab’s main street. It resides within Doha’s Sports City Complex, which also houses Khalifa International Stadium, Hamad Acquatic Centre, and the Aspire Zone, which incorporates the Aspire Academy, Aspire Park and Aspire Tower.

From Al Waab Street, both Khalifa International Stadium and Aspetar, which sits directly behind it, can be viewed from the road. Turn onto Sports City Road at the stadium junction, and you will see Aspetar on the left side of the road.

The hospital is accessed from Sports City Road, so follow it to the first roundabout and do a U-turn, then take the first slip road on the right to take you directly into Aspetar’s car park. The hospital parking area is located in front of the hospital under the white canopies.

There are numerous signs for the Aspire Academy at main intersections in Doha, which will also lead you straight to Sports City Road and Aspetar.

Amenities close by include Villaggio and Hyatt Plaza Malls.

While in any medical facility you should always be aware of hygiene, specifically hand hygiene. Frequently washing your hands is the single most important factor for preventing the spread of infection. It is very important that all patients, visitors, and staff follow this hygiene standard and wash their hands regularly using proper hand hygiene techniques.

Handwashing sinks and hand sanitizer gel dispensers are strategically located throughout our facility.

To limit the chance of any infection, we also strongly recommend that you do not visit Aspetar if you are ill, have the symptoms of becoming so, or have a communicable disease.

For health and safety reasons Aspetar does not allow the following items to be brought into the hospital:

• Food (unless otherwise directed by a physician or nutritionist).
• An excessive amount of flower arrangements, including standing arrangements.
• Organic materials, including carpets, mats, and live plants.
• Bed linen, such as duvets, sheets, pillows, and blankets.
• Humidifiers, oud, or incense burners.
• Any kind of animal (even small pets).
• Anything made of glass or hazardous and/or flammable materials.

Should you wish to view the full Aspetar policies and procedures on health and safety, please do not hesitate to ask your nurse, who will ensure a copy is made available to you.

It is extremely important that you bring all your relevant documentation with you when arriving at Aspetar, as this will assist in making your check in as smooth and effortless as possible.

Your original Qatar Identification Card (passport for international visitors) is required for registration.

Aspetar does not accept cash payments please bring your Debit/Credit Card (Amex not supported).

• Patients under 18 years of age must be accompanied by a parent or legal guardian.
• Please bring copies of any medical reports, Xrays, or any other document relevant to your medical history.
• Please bring an up-to-date list of all prescription and over the counter medications you are currently taking, as well as any natural/herbal remedies.
• Arrive 15 minutes before your appointment time to complete registration and payment. For Medical Imaging (e.g. MRI) we request you arrive 30 minutes early.
• Arriving late for your appointment may result in your appointment being rescheduled.
• Wear or bring shoes that you use frequently for sport and daily activity to your appointment.

If you have been given special instructions to follow prior to a planned treatment, procedure, or inpatient admission, please ensure that you adhere to these closely.

• Patients have the right to provide feedback and make complaints if not satisfied about the care they received, to the healthcare facilities management, and if not resolved, patients have the right to file complaints to Governmental Health Communication Center (GHCC) at Ministry of Public Health (MOPH) to be investigated by Fitness to Practice (FTP) /Department of Healthcare Professions.
• Patients have the right to expect that any complaint made by them to the Healthcare provider or MOPH will be investigated thoroughly, objectively and appropriately and be informed of the outcomes.